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Digital Intreactions

CITY COMMUNICATIONS

RESPONSE RESOURCES & ACCELERATORS

In recent events, COVID-19 has put undue stress on city operations and communications. Cities and municipalities are having to cope with an extra load of inquiries and information, leaving cities scrambling to figure out ways to streamline communications and engage their communities in real time.

StraViso would like to assist City Offices by offering the use of our Digital Platform ecosystem to support your response to the pandemic, helping you quickly develop communication management plans to respond to COVID-19.

You can start to utilize our City Platform within a few days to better support your city residents, businesses and visitors.

You can start to utilize our City Platform within a few days to better support your city residents, businesses and visitors.

Imperatives

City officials and management are on the front lines of responding to the COVID-19 Outbreak in their specific community. Officials are responsible for providing timely, clear, accurate and reliable information to the residents, businesses and public. Local governments have longstanding emergency protocols for public health emergencies. City officials are responsible for coordinating their community’s response to the developing COVID-19 pandemic. Such response is greatly dependent on the frequent updates provided by the Centers for Disease Control (CDC), the Executive Office of the President of the United States, the World Health Organization (WHO), and the Federal Emergency Management Agency (FEMA), and so on.

Communicate

Community members, citizens, business owners and other government personnel need clear information and guidance to deal with the dangerous situations in a timely and prudent manner. Sound crisis communication practices with a tone of transparency, compassion and reassurance will provide broader context and deeper guidance to the public. It will help each person to play a specific role to protect themselves, their families and community.

Support & Care

City residents, visitors and business owners are constantly looking for information related to operational changes, cancellations or closures of city facilities, functional programs, and more. Due to city lockdowns, many offices and government personnel are not able to answer phones or respond to public questions. Even though this information may be available on the city website, it can be difficult for residents to find the right information and take necessary action. Residents, businesses may also need an easy way to report specific non-emergency incidents that can help city officials to take prompt action.

Battling a pandemic as serious as COVID-19 requires drastic responses. While social isolation and curfews are among the most effective ways to break the chain of viral transmission, the key to early response lies in the use of technology, artificial intelligence and connectivity. “The connectivity we have today gives us ammunition to fight this pandemic in ways we never previously thought possible,” says Alain Labrique, director of the Johns Hopkins University Global -mHealth Initiative. And yet, to date, the global public health response to COVID-19 has only scratched the surface of what modern connectivity can truly offer. Leveraging new tools quickly will be critical to stopping the spread of the disease and can also support the public and other personnel involved operate more effectively.

STREAMLINE & ACCELERATE RESPONSE

StraViso digital intelligence platforms can accelerate city responses to the COVID-19 outbreak. Some of the key opportunities are:

  • Interact with residents, visitors, businesses and employees using multiple channels including Mobile SMS, Web Chat, Emails, Automated Calls, Social Media, etc.
  • Chatbots to support and automate requests
  • Enable 24×7 support
  • Pass questions to human agent for difficult or sensitive issues
  • Communicate information on operational changes, closures, cancellations of various city services
  • Collect information from residents and businesses through surveys
  • Appointment Scheduling and Management
  • Enhance staff productivity using a chat-based support ecosystem

Smart Bots

Optimize resident and business owner interactions without the need for the support staff agents. In the current scenario bots can be implemented to answer questions about the outbreak and self evaluation, and to provide information about operational changes, closures, cancellations etc. Bots can also assist in setting up urgent appointments or execute specific tasks.

Chat-based Support

Chat-based customer service provides efficient, personalized service in a fraction of time of the voice-based support. Staff can use the system while working remotely and answer resident questions, and leverage voice and video communication as required.

Two – Way Communication

Notify residents, visitors, business owners and employees about important updates and provide authentic information. Share videos, important articles directly on SMS and preferred channels. Two-way communication enables recipients to engage and get additional clarifications in an efficient and automated fashion.

Centralized Communications

Unify all government communications to a single platform. Deliver and archive consistent standardized messages while maintaining a single repository of contacts. Each user is able to maintain their own preferences and opt-in for specific alerts.

Communication Portal

Centralize all messages and public information to a single knowledge repository. Allow users to search and review communication archives and educational materials. Push notifications to users when new content is available based on their references.

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