662684619

Digital Intreactions

INSURANCE

The insurance industry covers a wide spectrum of policy types ranging commercial to personal plans. Although the policy types are different, they are governed by a myriad of manual processes and procedures required to create new policies or process a claim.

Using AI-powered solutions and automation, StraViso can streamline the manual processes and automatically request needed documents to eliminate potential bottlenecks. To keep your customers updated, our communications platforms provide timely, relevant and personalized information.

  • New policy management
  • Renewals
  • Claims
  • Underwriting
  • Adjusters
  • Call center
  • Empowers Claims Adjusters

    Claims adjusters spend the majority of their day in the field handling customer appointments. Our intelligent field service solution provides them with a seamless connection to the office network right from their mobile phone. They have immediate access to customer information, scheduling, claim details, a forms library, picture or video capability and a two-way communications channel.

  • Provides 24/7 Self-Service Information

    Policyholders want quick and easy access to account information, coverage options or to make a payment. Using the self-service portal, customers get personalized service in a fraction of the time and cost of using a voice system. They can access the portal anytime, from anywhere using their cell phone or the web.

  • Improves Customer Engagement

    Communications is the cornerstone of strong customer relationships. From the first touchpoint, StraViso communications solutions use a combination of real-time two-way communications, intelligent chatbots, agent chat and customized notifications to keep customers engaged and informed. Our omnichannel solution makes it easy for you to deliver personalized information to your customers.