The insurance industry covers a wide spectrum of policy types ranging commercial to personal plans. Although the policy types are different, they are governed by a myriad of manual processes and procedures required to create new policies or process a claim.
Using AI-powered solutions and automation, StraViso can streamline the manual processes and automatically request needed documents to eliminate potential bottlenecks. To keep your customers updated, our communications platforms provide timely, relevant and personalized information.
- New policy management
- Call center
Empowers Claims Adjusters
Claims adjusters spend the majority of their day in the ﬁeld handling customer appointments. Our intelligent ﬁeld service solution provides them with a seamless connection to the ofﬁce network right from their mobile phone. They have immediate access to customer information, scheduling, claim details, a forms library, picture or video capability and a two-way communications channel.
Provides 24/7 Self-Service Information
Policyholders want quick and easy access to account information, coverage options or to make a payment. Using the self-service portal, customers get personalized service in a fraction of the time and cost of using a voice system. They can access the portal anytime, from anywhere using their cell phone or the web.
Improves Customer Engagement
Communications is the cornerstone of strong customer relationships. From the ﬁrst touchpoint, StraViso communications solutions use a combination of real-time two-way communications, intelligent chatbots, agent chat and customized notiﬁcations to keep customers engaged and informed. Our omnichannel solution makes it easy for you to deliver personalized information to your customers.