MEDIA & COMMUNICATIONS
In todays competitive business environment Media & Communications companies are under constant pressure to grow revenue gain efﬁciencies and improve customer engagement.
With the use of StraViso’s Digital Intelligence software, can address these challenges by improving customer engagement, empowering ﬁeld technicians, companies transforming call center processes and streamlining back ofﬁce operations.
StraViso’s digital communication and automation platform offers a mature, fully conﬁgurable and scalable solution which enables Media Communications departments to
- Engage customers directly on any device or communication channel they choose
- Notify customers and engage them in a digital dialog
- Enable digital chat to replace costly voice-based customer service
- Transform cumbersome time-consuming processes with efﬁcient AI-driven solutions
- Activate automated communication bots which communication using natural language conversion
- Unify data and processes for their disparate IT systems
The StraViso Functions include:
- Enterprise notiﬁcation
- Enterprise collaboration
- Field service optimization
- AI-powered chatbots
- Backofﬁce optimization
Our digital intelligence platform provides an over-the-top solution to your companies existing Enterprise applications enabling new levels of customer communication, automation and sales.
Fully conﬁgurable and scalable, our platform, can grow to meet your implementation and use cases.
Grow your Revenues
Digital intelligence systems give Media and Communications companies the tools they need to drive revenues higher.
Customers frequently have product or service questions, ordering problems or decision issues. Our AI-powered chatbots improve customer engagement during the sales process by providing timely information and answering any customer questions. Chat capabilities connect your customers directly to the help they need and ensure that sales are closed uickly and efﬁciently.
Use chatbots and agent chat to create upsell opportunities. Using our FieldServe mobile platform, ﬁeld service and door-to-door sales agents can cross-sellupsell more products and services to customers. Backofﬁce agents utilize the uniﬁed desktop capabilities to create and submit orders.
Reduce Operational Costs
StraViso takes a multi-tiered approach to working with Media and Communications companies to reduce operating costs.
- Introducing chat capabilities to replace traditional voice-based calls in the support centers.
- Utilizing intelligent chatbots to further reduce support center costs.
- Monitoring and automating desktop workows in support centers.
- Tracking important assets and inventories in warehouses and in the ﬁeld.
- Reducing invalid or non- productive ﬁeld dispatches and optimizing ﬁeld service.
- Monitoring process and software utilization to identify automation and process improvement
Our systems are fully conﬁgurable to grow and adapt as your business needs and use case change.
Raise customer Engagement
With StraVisos digital communications platform Media and Communications companies can notify customers throughout the customer eperience lifecycle.
Customers can engage with your business using any device, any channel and at any time. Businesses can utilize AI-powered chatbots or back ofﬁce chat agents for customer support. Our platform also enables users to leverage chat, voice and video for effective communication. With the power of our two-way notiﬁcation system, businesses can inform customers about their upcoming appointments and allow them to conﬁrm or reschedule without any human intervention. Businesses can receive feedback as soon as a service ticket is closed, prompting the customer if the issue is resolved and even encouraging a survey to help track your net promoter score (NPS). Digital intelligence systems will transform your business, bringing new revenues, engagement and saving opportunities.
STRAVISO DIITAL INTELLIENCE PLATFORMS
StraViso’s digital intelligence platforms are used to enhance customer engagement and improve employee productivity in the ﬁeld and in the back ofﬁce, while reducing operational costs and driving revenue growth.
With Artiﬁcial Intelligence at its core, our platforms enable enterprise notiﬁcations and collaboration, ﬁeld mobility and back ofﬁce productivity improvements.
Our platforms utilize cloud infrastructure for easy scaling based on business demand and can be integrated with external systems for comprehensive beneﬁts.
Omni-channel communication capabilities allow you to reach customers and employees regardless of their device and using the channel they prefer.