Contact Center automation transforms the way technology and humans work together. It empowers customers to address their questions faster, gives agents space to support customers who need it the most, and increases productivity and profitability.
StraViso’s Click enables users to interact with any online or offline Windows® applications, including desktop native apps, Java, and web applications, and automate processes.
The Click Desktop provides a platform to drive contact center automation. Our Intelligent Digital Workers can:
This powerful platform allows you to build integrated automation to assist time-consuming and repetitive tasks in the contact center.
Reshaping the future of digital customer service with intelligent desktop automation.
A glimpse of key features of Click.
Many automations targeted to assist the Contact Center must run on the agent’s desktop. Click runs silently on the desktop, waiting for opportunities to help improve operations and issue resolution.
No programming expertise is needed to create automation.
Lumen Click manages the automation between the agent and the automation bot, streamlining activities and minimizing agent involvement.
When enabled, it can read application details from the desktop and provide automation details without agent input. Click can complete activities on the desktop without agent intervention.
Drives automation directly from agent systems while integrating activities across multiple systems and processes. Click solves your automation challenges without the need to rewrite or reengineer existing systems.
Remote application execution, OCR data retrieval, and multi-directional data extraction and insertion.