Field service organizations require intelligent automated dispatch and scheduling applications to manage the growing number of job orders, maximize dispatcher and technician productivity, and manage customer service. StraViso’s Dispatch Cloud provides a centralized platform to seamlessly manage dispatch operations, allowing field service providers to allocate resources efficiently, track their movements, and communicate with field personnel. The platform ensures sending the right people to do the right job at the right time.
A centralized platform that manages and coordinates dispatch operations, allowing supervisors to allocate resources efficiently, track their movements, and communicate with field personnel. It provides a daily snapshot of critical pending dispatches, SLA breaches, real-time ETAs, on-time performance, and vehicle capacity. Supervisors can track and monitor the routes taken by field technicians, off-loading time, check-in and check-out time, and job status real-time.
Dispatch Cloud’s real-time location tracking allows technicians to geo-fence their locations and send updates to customers. AI-powered 360° technician guidance and smart map visuals for intelligent location routing help technicians visualize and analyze location-based data, access job schedules, execute work orders, and map-based scheduling. It empowers supervisors with uber-like tracking, viewing the team’s performance, attendance, and job data, technicians’ performance and scorecard, and on-call schedule.
Supervisors get accurate ETAs and resolve unique routing, scheduling, and task allocation with highly configurable, next-gen route optimization. With the help of business rules, supervisors can decide the best route to achieve optimized operational efficiency. Supervisors can verify addresses and map territories with geotagging.
A customizable visual summary that helps identify trends, bottlenecks, and areas of improvement. Provides analytical insights into dispatch operations, resource utilization, field technicians’ daily performance, average response times, and customer satisfaction ratio. Supervisors can also compare the progress of different customers, scheduled vs. assigned work orders, budget-oriented metrics, FTFR, MTBF, and MTTR.