CONTACT CENTER CLOUD
We maintain Contact Centers as the focal point for enterprises from which customer interactions are handled through voice, email and the web, accessible from virtually anywhere.The StraViso Contact Center Cloud platform infuses AI and automation to scale up customer experience through contact centers and builds up a relationship for a lifetime.Our solution uses AI & Automation to give agents the context, insights, and intelligence to deliver timely, accurate responses to improve customer satisfaction, loyalty and lifetime value.
- reducing manual supervision,
- leveraging automated assistance,
- focus on workforce engagement by supervisors &
- more quality time to agents with customers
The power of An AI powered Contact Center
Automation: AI automates the most repetitive tasks and let contact center agents focus on delighting customers.
Alerts: AI reduces training efforts of agents thru real-time error identification as there is processing of huge customer data.
Empower: AI recognizes new patterns and empowers contact center agents with intelligent guidance, recommending next best actions to quickly resolve complex customer issues.
Real-time checks: AI speeds up real-time error identification for contact center agent
Predictive Analysis: AI extracts data from multiple interactions leading to customer insights that drive predictive recommendations
Proactive Approach: AI recommendation engine, proactively delivers info in a simple format thus preventing agents to scatter between several sources
AI amplifies contact center’s performance and drive new efficiencies with automation—before – during – after customer interactions. Listed below are the business benefits with this solution:
Platform provides agents with the resources and tools they need to streamline inquiries and enhance customer’s experience.More Power to Agents
With AI powered content, agents have all the resources they need to handle inquiries quickly and efficiently thereby empowering themSimplifies Job Training
New agents learn one desktop environment that has a single login thereby saving time and reducing cost over learning and training sessions.Focus on personalization
With full visibility of customer feedback, portfolio and previous customer interactions, agents can take a comfortable personalized approach.
Provides omni channel communication via text, web chat, videos, Facebook originated messages.Conversational AI
Offer intuitive smart bot assistance with seamless transfer to a human agent whenever needed. This seamless transition from bot to agent and reverse is one of the most sought features.Enhance Customer Experience
Improves operational efficiency by providing 360 degree view of customer informationIncreases brand reputation & NPS
This solution provides agents with the resources and tools they need to streamline inquiries and enhance the customer’s experience thereby improving the net promoter score and elevating the brand value.