Of all the tasks businesses must do, order management to activation are critical to their success. The order-to-activation process is exceedingly complex, requiring many steps, multiple systems, various departments, partner organizations, and different employees.
StraViso’s Order Concierge helps organizations reduce order-to-activation (O2A) cycle time, meet O2A SLAs, and reduce operational costs. Order Concierge continuously reads your order transactions and instantly applies your assignment rules to the fallout.
Through assignment, orders can be directed to bots for automated resolution or assigned to a targeted workgroup for agent resolution. The automated solution will invoke our chatbots to apply their business logic and interfaces with other systems to correct order issues without agent touch. Orders will be automatically resolved in their system of record and continue with their order flow. If automated handling isn’t identified, the fallout can be assigned to a specific workgroup focusing on particular errors or priorities.
Agents can be assigned to handle specific workgroup errors based on their skill profile. As other systems update orders, the Order Concierge will automatically detect these revisions and ensure the latest versions of orders are visible while applying the appropriate automation or assignments to those revised orders.
Revolutionize the way you handle order management and activation.
A glimpse of key features of Order Concierge.
Order Concierge reads the order queue and a database in real-time to ensure your team is handling the most current order revision. No more day-old reports for error handling, apply automation and advanced tools for resolution.
Configurable assignment rules to identify fallout errors and trigger an AI Bot for automated resolution. The bot can take input from external systems, determine the issue resolution path, and update the record systems to clear the fallout.
If the fallout error isn’t eligible for automated resolution, the order can be assigned to the appropriate workgroup to ensure the issue is handled timely by the right team.
The Order Concierge Workbench provides agents with a real-time interface to view, investigate, and resolve porting errors.
Auto-assign orders to the agent’s work queue to ensure fallout is worked on priority, error type, and aging.
Using workgroups, tools, and automation, Order Concierge supports complex workflow configurations, allowing porting issues to be managed by a targeted, process-driven approach.