Organizations need a way to ensure successful actions are repeatable and generate consistent results. And this is possible if organizations standardize, automate, and monitor their business processes. Operations Cloud orchestrates complex business workflows with AI-powered digital workers, enabling organizations to achieve greater agility, scalability, and efficiency in their operations.
StraViso’s Digital Concierge, powered by our AI Engine and Automation, helps Communication Service Providers (CSPs) reduce port-in cycle time, ensure customer conversion, and reduce operational costs. The AI engine supports port-out management, keeping transactions flowing per required SLAs.
By leveraging AI capabilities, digital workers streamline repetitive tasks and reduce manual errors. The digital worker fetches orders from multiple portals, organizes fallouts into workgroups to prioritize issues, notifies customers of porting issues, and directly assists them in resolution.
StraViso’s Event Concierge helps businesses plan events more efficiently and elevate user experience. They can schedule events, view and share documents, and register for functions via digital workers. Digital workers elevate the quality of services and customized experiences, coordinate and collaborate within teams, track progress, synchronize calendars, and share dashboards to keep all stakeholders informed.
StraViso’s Order Concierge is committed to addressing end-to-end operations across the Order-to-Activate (O2A) process, delivering an agile cross-functional team, and optimizing and automating operations holistically. By leveraging hyper-automation, customers can reduce O2A cycle time, reduce manual tasks, and increase business wins.
AI-powered Service Concierge helps organizations automate their IT service desk operations and provide self-service solutions for customers. Context-specific chatbots aid technicians in performing simple service desk tasks such as approving requests or adding notes to requests through simple conversations. Chatbots can handle repetitive tasks, respond to general questions, and offer self-service options, helping customers find the answers they need without contacting a technician.
With Service Concierge, you can transform each technician into a team of 10, reduce time-to-resolution, and resolve tickets better and faster than ever.
Offering high-quality AI-enabled enterprise products, StraViso believes in giving the best to all business customers.
Watch the demoStraViso Operations Cloud is an over-the-top, cloud-based AI platform that orchestrates complex business workflows using AI-powered digital workers. It helps organizations standardize, automate, and monitor their processes to achieve greater agility, scalability, and efficiency in operations.
Order-to-activation automation helps coordinate the steps required to process an order and move it toward activation. These workflows can involve multiple systems, departments, and business rules. Automating order handling and resolving errors earlier can help reduce delays, operational effort, and order-to-activation cycle time.
Order fallout management deals with orders that cannot proceed through the normal workflow because of errors, missing information, or other processing issues. A fallout management solution identifies these exceptions and routes them for automated or manual resolution so that orders can resume processing.
Businesses can use configurable rules to identify eligible order errors and trigger automated resolution steps. For issues that cannot be resolved automatically, the workflow can route the order to an appropriate team for investigation. This approach helps reduce manual handling while ensuring exceptions still receive attention.
Workflow orchestration coordinates tasks, systems, and teams according to defined business rules. AI-powered automation can support eligible tasks, while routing rules help direct unresolved issues to the appropriate teams. This can reduce manual coordination and help prevent exceptions from remaining unattended.
Operational exceptions can be categorized by error type, priority, age, or the skills required to resolve them. Configurable assignment rules can then direct each issue to the relevant workgroup or agent. This helps teams focus on the exceptions they are equipped to handle.
Real-time order monitoring gives teams a current view of order status and processing exceptions. It can help identify issues sooner than relying on delayed reports, allowing teams to investigate errors and take corrective action before they create further delays.
Businesses can reduce order-to-activation cycle time by identifying processing bottlenecks, automating suitable order corrections, routing exceptions to the right teams, and minimizing delays between workflow steps. Monitoring unresolved orders and prioritizing issues by urgency can also help teams keep orders moving.
Automation can handle tasks that follow defined rules, while human teams investigate exceptions that require judgment, specialized knowledge, or additional information. A coordinated workflow can automatically resolve eligible issues and assign other cases to the appropriate workgroup, giving employees more time to focus on complex problems.
Businesses should prioritize processes with high manual effort, frequent recurring errors, significant delays, or clear business impact. They should also consider whether the process follows consistent rules, whether the required data is accessible, and whether successful resolution can be measured. Processes with clear rules and measurable outcomes are often practical starting points.
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