KnowMe™Put that knowledge to work.
Connect customer, asset and workforce information into a shared operational view. Give your teams, AI and automation the context to personalize service, coordinate work and move from understanding to action.
Every job involves three things: someone who needs service, something to service, and someone to do the work. KnowMe™ connects these details so each interaction and decision reflects the full situation.
A customer has a service need.
A resource, such as a property, has its own identity, access requirements and service history.
A worker has the skills and availability to get the job done.
Bring information together across your enterprise, understand how people and resources relate, and make that knowledge available where work happens.
As records and relationships change, connected workflows can use updated context to guide the next action.
Understand the customer behind every interaction.
Build a connected view of each customer across accounts, contacts, service locations and interactions. Make preferences, consent and service context available to the teams and systems serving that customer.
Connect individuals, households and business customers with their accounts, authorized contacts and associated locations.
Manage opt-in and opt-out choices, preferred channels, language, contact frequency and time windows.
Bring together relevant products, requests, appointments, communications and service history from connected systems.
Maintain the history of customer details, preferences and location relationships as customers move or service needs change.
Use customer context to guide notifications, appointment coordination, follow-up and service workflows.
More relevant engagement, less repeated information gathering and better continuity across customer touchpoints.
Give every asset an identity and a connected history.
KnowMe™ creates a consistent view of each asset, its location, its relationships and its operational history. Connect asset information with the customers it serves and the people responsible for its installation, inspection, maintenance or service.
Start with property intelligence. The same foundation is designed to extend to equipment, infrastructure, poles that carry network connections, Wi-Fi and other asset types as the product scope grows.
And any other asset type your teams serve or maintain.
Know every parcel, building, home and unit.
Property is more than an address. A land parcel may become a development. A development may contain several buildings. A building may contain many apartments, businesses or serviceable units. KnowMe™ connects these levels while preserving the identity of each individual property entity.
Assign a persistent NorthStar Property ID to each parcel, building, home, apartment or other defined property entity.
Link developments, parcels, buildings and units, including relationships that do not fit a simple parent and child hierarchy.
Associate each property with addresses, unit designations, geographic coordinates, parcel identifiers and relevant source-system IDs.
Organize property type, development stage, occupancy status where available, access instructions and other operational attributes.
Track which providers and services can serve a specific property or unit, supported by qualification data from connected systems.
Associate owners, managers, occupants, customers and service personnel with the appropriate property and time period.
Follow development, parcel subdivision or consolidation, address changes, unit creation and changes in service status without losing earlier relationships.
More precise location matching, clearer service qualification and better coordination from development through ongoing service.
Understand who can do the work and what they need to succeed.
Connect relevant information about employees, field technicians, contractors and partner resources. Give supervisors and operational workflows the context to match work requirements with worker capabilities and readiness.
Maintain a consistent identity across employee, contractor and partner systems, with roles, teams and reporting relationships.
Connect relevant skills, certifications, authorizations and expiration dates to the work each person is eligible to perform.
Use schedules, service territories and operational availability from connected workforce and dispatch systems.
Associate workers with assignments, relevant asset experience and completed work records.
Support appropriate channels, language and notification settings for operational communications.
Make relevant training, access and qualification status available to assignment and approval workflows.
Better informed assignments, clearer coordination and less time spent finding the information needed to complete work.
A customer requests fiber service for an apartment. Here is what happens next.
A customer requests fiber service for an apartment.
KnowMe™ resolves the correct unit and its building, and connects the customer to that location.
Service qualification information from the relevant systems is made available.
Communication preferences and access instructions are supplied to the appointment workflow.
Dispatch uses worker qualifications, coverage and availability to select a suitable technician.
Completion updates the connected service history and can trigger the appropriate customer follow-up.
Communication and service that reflect customer preferences and context.
Reduce errors caused by duplicate identities, ambiguous addresses and disconnected records.
Improve service qualification at the individual property or unit level.
Support better assignments with relevant qualifications and readiness information.
Reduce manual lookups and repeated information gathering across teams and applications.
Give AI and automation a more consistent foundation for decisions and execution.
KnowMe™ connects customer, asset and worker information so enterprise teams and automated workflows can use a shared understanding of the people, places and resources involved in each interaction.
Each defined property entity receives a persistent NorthStar Property ID. That ID links to relevant addresses, coordinates, parcel references and external system identifiers, allowing the same property to be recognized across connected applications.
Yes. KnowMe™ gives the building and each individual unit their own identities and connects them through explicit relationships. Customers, services and work records can then be associated with the correct level.
KnowMe™ connects information from existing systems and makes shared profiles and context available through integrations and APIs. Source systems continue to manage the business functions they own, while KnowMe™ connects the identities and relationships needed across them.
It provides authorized context about the customer, asset and worker involved, helping connected AI and workflow tools interpret requests, guide decisions and coordinate actions.
See how StraViso KnowMe™ can connect your customer, property and workforce information to improve service and operational execution.
Copyright © 2026 StraViso.com All rights reserved.
New Webinar Alert! Join us on November 19, 2026
Register Now