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Put the user in the driver’s seat of their digital experience with an innovative platform

KnowME is an unified, omnichannel platform, and it paves the path to offer on-demand, granular, preferential, and interactive communications to users on the channel of their choice. Users can create, update, and manage communication settings effortlessly with customizable preferences. The platform’s flexibility allows for opt-in/opt-out decisions, user overrides, date, time range configuration, and channel preferences.

KnowME seamlessly integrates with existing systems, providing a user-friendly interface with interactive graphics for a vivid experience.

Key Features

The go-to solution for elevating user interactions on your digital platform.

A glimpse of key features of KnowME.

Create, update, and manage user communication preferences – customizable and configurable

Only what the user needs, using the web portal and intuitive APIs.

Opt-In/Opt-Out preferences

An extensible and adaptive framework, capturing granular opt-ins or opt-outs in line with privacy protocols across all user touchpoints.

User Preference override

Preferences based on specific scenarios, specific time slots, and specific users.

Ability to configure date, time range, channel preference

Integrate with multiple existing systems to fetch channel preferences and communication frequency.

Search User Preference using multiple attributes

Manage and fetch accurate user details and quickly determine best-suited preferences based on multiple attributes, such as time range, date, availability, etc.

User Authentication Module with multiple aliases

Single Sign-on, along with multi-factor authentication, offers secured access.

Unified preference storage where the user defines once and re-uses on multiple platforms.

Easy and Interactive UI

User-friendly interface with interactive graphics for a vivid user experience.

Data onboarding from the external system

Deploy quickly with best-practice workflows for easy access to user preference data throughout an organization.

Data Cleansing

Identify and restore inaccurate, unfinished, and unreliable records from a dataset.

Rest API interface to external systems to use preference data

Deploy easily with best-practice workflows for easy access to user preference data throughout an organization and publishing to the relevant users.


Central location for all user consent preferences for viewing complete audit history for each user.

Work Process


customer churn
Seamless data
Set user preference
using multiple attributes
user attrition
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