What is Field Cloud?
Intelligent Mobile Platform
Key Features
Job Management
- Scheduling
- Job type & status
- Customer details
- Ticket creation
- Location services
- Maps & directions
Tools
- Asset tracking
- Inventory updates
- Billing charges
- Escalations
- Jeopardy management
- Feedback
Knowledge Transfer
- Video chats with product experts
- Training videos and product documentation
- Hot reads/announcements
- Outages & alerts
- Tech notes
Collaboration
- Two-way communications between customers, back-office & management
- Real-time scheduling updates
- Sales referrals
- Customer satisfaction survey
Efficiently manage the field tasks and Automate field technician’s workflow
- Enhances job efficiency
- Reduces operational costs
- Increases customer satisfaction
Capabilities include job tracker, mapping, data capture, on-demand-communication with video chat and asset scanning.
Business Benefits of Field Cloud
StraViso infuses AI and Automation to field operations and strives to improve first time fix rates, create efficiencies and improve customer communication. Listed below are the business benefits with this solution:

This solution totally helps to initiate, complete and document a call
Optimizes Two-way communicationAll and any communication between chat agents, the back office, field agents & customers is made seamless.
Mobile Toolkit This eliminates paperwork by providing online forms to document appointments
Improves productivityTech’s productivity scales up by increasing number of appointments completed in a day
Automation processesSeamless extension of business solutions from back office agents to field agents.
AI-driven decision-making technologies to help improve the real-time decision-making process and visibility
PortalManagement Portal provides real-time snapshotAgents can access product or service information & create a job ticket or even a quote.
Asset TrackingAutomates asset management and tracking inventory that leads to reduction of costs
Maximizes productivity Bringing back-office solutions to field agents via cloud-based, mobile platformEnable upsell or cross-sell revenue streams & reduces costs.
