Field Service Cloud

FIELD SERVICE CLOUD

Fueled by the growing demand for an optimized field service operation, this industry is undergoing a phase of substantial growth and digital advancement in order to expand its scope and functionality. The deployment of a structured Field management solution will empower employees at all levels of the company to engage with their customers in innovative ways and reshape how leaders think about the customer experience.
Our solution uses AI & automation to Integrate an intelligent mobile platform for field operation enablement. By leveraging mobile technology, a change happens in availability, communication, and access to knowledge to these field agents making them more readily available and accessible to critical information. A complete ecosystem that serves field users, back office serving field users and also Field Supervisors thereby making it a holistic solution for the field.
Efficiently manage the field tasks and Automate field technician’s workflow
  • Enhances job efficiency
  • Reduces operational costs
  • Increases customer satisfaction
Capabilities include job tracker, mapping, data capture, on-demand-communication with video chat and asset scanning. Business Benefits of Field Service Cloud StraViso infuses AI and Automation to field operations and strives to improve first time fix rates, create efficiencies and improve customer communication. Listed below are the business benefits with this solution:
Saves Time​

This solution totally helps to initiate, complete and document a call​

Optimizes Two-way communication​

All and any communication between chat agents, the back office, field agents & customers​ is made seamless.

Mobile Toolkit

This eliminates paperwork by providing online forms to document appointments​

Improves productivity

Tech’s productivity scales up by increasing number of appointments completed in a day​

Automation processes​

Seamless extension of business solutions from back office agents to field agents​.

Realtime Visibility

​AI-driven decision-making technologies to help improve the real-time decision-making process and visibility

​Portal

Management Portal provides real-time snapshot​Agents can access product or service information & create a job ticket or even a quote.

​Asset Tracking

Automates asset management ​and tracking inventory that leads to reduction of costs

​Maximizes productivity ​

Bringing back-office solutions to field agents via cloud-based, mobile platform​Enable upsell or cross-sell revenue streams & reduces costs​.