Business needs and customer expectations are evolving at an unprecedented pace. Technology integrations are getting more complex by the day. Utility organizations need more ways to create connected experiences to enable data-informed business decisions in the new normal.
At StraViso, we combine the power of AI, natural language processing, and chatbots to help utility organizations achieve momentum, streamline planning and execution from the field to the back office, and create a connected customer experience. AI delivers granular visibility into a customer’s utility usage at the appliance level. AI algorithms help make sense of the data, translate it into information, and help utility businesses resolve customer problems.
99%
SLA
Adherence
52%
Reduced
fuel expenditure
80%
Improved
CSAT score
Our AI-powered solutions can monitor and track all the assets, including on-site equipment, mobile devices, end-user equipment, and personnel, for effective asset management.
Field Cloud, an intelligent mobile platform, records and updates inventory and asset data in real-time. With features like real-time asset tracking, automated field service dispatch, and predictive maintenance, Field Cloud helps companies optimize their operations and improve asset utilization. These proactive monitoring and advanced analytics capabilities detect and even predict faults and schedule maintenance to reduce equipment downtime.
Customer service relies on 24/7 service availability. Higher-than-normal demand due to unexpected outages often causes surges in call volume from affected customers. In call centers, utilities can augment agents with AI as virtual assistants agents. AI-powered assistants answer commonly asked questions, transcribe and translate customer calls, recommend next actions, send outage alerts, and escalate issues to the appropriate contacts—all while reducing the volume of live traffic.
With our location intelligence app, supervisors can track and monitor the routes taken by field technicians, off-loading time, check-in and check-out time, and real-time status of their jobs. The capacity planning module provides slot capacity, availability, leaves, overbooking, rebalancing, job type, and travel time.
The AI-based dispatching algorithms help find the most qualified technician for the task and can analyze all possible routes between locations to make even more optimized schedules. It improves capacity management and increases the number of completed jobs daily.
StraViso provides AI-driven digital transformation solutions for utility organizations, including automated field service dispatch, real-time workforce location tracking, AI digital workers and much more.
Straviso Field Cloud uses real-time location tracking and AI-based dispatching algorithms to route field technicians, manage capacity and slot availability, and track inventory. This reduces travel time, prevents overbooking, and increases the total number of daily completed jobs.
StraViso’s AI virtual assistants augment live call center agents during high-volume events like power outages by handling routine FAQs, transcribing and translating calls, sending automated outage alerts, and intelligently routing complex issues to live agents.
With StraViso AI and hyper-automation platform, utility clients achieve up to 99% SLA adherence, an 80% improvement in customer satisfaction (CSAT) scores, and a 52% reduction in fuel expenditure.
Copyright © 2026 StraViso.com All rights reserved.
New Webinar Alert! Join us on October 30, 2026
Register Now