Customer Engage Cloud

CUSTOMER ENGAGE CLOUD

We provide a seamless customer experience across all channels and enable customers to engage with your company through the channel of their choice. In an era where customers can reach a competition in a click, great customer experience is the key differentiator. We are uniquely positioned to provide AI and automation services and make this difference through a robust and powerful engagement model.
We truly value the journey from single to omni channel means of engagement as it delivers an extra-ordinary customer experience. The Secret to unleash your CX advantage is deploying a Powerful Engagement Ecosystem. With Customer Engage Cloud businesses can revolutionize the customer experience and make it more dynamic. 
Customer Engage Cloud solution combines the best of virtual assistants and human‑assisted customer service engagements into one unified platform for businesses to target the right customer with the right message at the right time.

Business Benefits of Customer Engage Cloud:

AI powered engagement solution leads to best customer experience, reduce contact center costs, experience better conversion rates and even save time for your business and customers. Listed below are the business benefits with this solution:

Smart Bots: Dynamic Smart Bots with Natural language processing and autonomous decision making to accelerate your workflow.

Conversational AI: Enabled between human & AI so that issues can be directed to bot or an agent as per need increasing customer satisfaction.

Customizable Bots: Self-learning and supervised bots to meet any specific business needs and deliver any desired outcome for a tailored experience.

Omnichannel Experience : With AI Smart Bots engaging intelligently anytime and creating a hybrid environment for an exceptional omnichannel experience.

Collaborate and Communicate: Conferencing with managers and subject matter experts and real time monitoring of chats to improve productivity.

Group Communication: Scheduling Notifications, alerts and Integration with preferred communication system as per customer’s convenience.

Realtime feedback: Proactive tracking of customer responses and feedback for winning customer confidence.

Extend your outreach: Explore our reliable feature for video and audio conferencing, This delivers a seamless connectivity thru chats, webinars and townhalls.

FAQ Automation: Automatically return calls to customer and answer the frequently asked questions day in and day out.