Customers today expect faster responses, more personalization, and seamless multichannel communications from the businesses they interact with. StraViso’s Engage Cloud can help your business deliver a seamless, user‑specific journey across all channels and devices. Engage Cloud combines the best virtual assistants and human‑assisted AI into one unified platform for businesses to target customers with the right message at the right time.
Reach out to resolutions through AI-led digital workers that can respond to customer queries and scale the delivery of quality customer service. The Engage Cloud platform combines the best of virtual assistants and human-assisted customer service engagements into one unified Platform – for businesses to target the right customer with the right message at the right time.
Engage Cloud ensures personalized engagements across channels and devices at any time. The platform allows customers to access support features in mobile apps, participate in live chat, video conferencing, or go through knowledge-based articles taking personalization to a new level.
Create alerts and automate reporting based on customers’ identified service habits, find high-value customers, or upsell opportunities. Customized dashboards track KPIs and lead to increased performance.
Connect and access your external data sources to create a 360°view of all customer data, including inventory, purchase orders, product usage, and service history. This allows service agents to pull the most relevant information from the unified service console at the right time.
AI-powered SaaS products that help drive enterprise agility and optimize customer experience.
Watch the demoA customer engagement platform helps businesses manage and improve interactions with customers across digital channels. It can bring together customer communication, self-service resources, and human support to provide a more connected experience.
AI-powered digital workers can respond to customer queries and support digital customer service. The tasks they handle depend on the capabilities of the solution and the information available to it. They can complement human-assisted service rather than replace the need for human support in every situation.
Omnichannel customer engagement connects customer interactions across channels to create a more consistent experience. Depending on the platform, these channels may include mobile apps, live chat, video conferencing, and knowledge-based articles.
A 360-degree view brings relevant customer information from different sources into a more unified view. This can include details such as purchase orders, inventory, product usage, and service history, helping service teams access relevant information when assisting customers.
Personalized customer engagement uses relevant customer information to make interactions more useful to the individual. The quality of personalization depends on the accuracy, availability, and appropriate use of customer data.
Customer engagement dashboards help teams monitor key performance indicators and review customer service activity. Customized dashboards, alerts, and automated reporting can help businesses track relevant service patterns and identify areas that may need attention.
Customer engagement data can help businesses better understand customer needs, product usage, and service history. When relevant information is available, teams may be able to identify customers who could benefit from additional products or services. Identifying an opportunity does not guarantee a sale.
Live chat and digital dialogue bots support digital conversations between businesses and customers. They can enable two-way communication, help customers ask questions, and provide a way to seek assistance through digital channels. Their effectiveness depends on the quality of responses and the ability to address the customer’s needs.
Businesses should assess whether a platform supports their customer communication channels, virtual assistant and human support needs, access to relevant customer data, and reporting requirements. They should also confirm which integrations are available and whether the platform fits their existing service processes.
Businesses can connect customer data from relevant systems so service teams can access information needed to handle an interaction. For example, information about product usage, purchase orders, inventory, and service history can help provide context during customer support. The information available depends on the connected data sources and integrations.
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