Field Productivity

Who Benefits Most

🔧 Field Technician

"I get assigned jobs from a system my dispatcher can't see. Half my day is phone calls, not installations."

Smart Assignment + Job Auto-Status eliminates the calls

📡 Dispatcher

"I'm routing jobs against workforce data that's 40% complete. I don't know who has what cert in the other system."

Unified skill and zone data across both environments

📊 Field Supervisor

"I compile SLA reports manually every morning from two systems. By the time it's ready, the window's missed."

Unified live SLA dashboard from day one of deployment

Improvement values validated through TMForum Catalyst project and live customer deployments. Upsell figures documented per technician per day from US production data. Reference customers available on request.

Why Field Productivity Stalls Post-Merger

The merger didn't break your field team. It broke their tools.

01

Dispatchers are routing against static workforce data

Skills, certifications, and zone coverage sit in two separate systems with no shared data model. The dispatcher assigns the nearest available technician, not the right one.

Wrong tech arrives and the job cannot be completed
Repeat visit gets scheduled and another slot is burned tomorrow
Technician drives back with zero revenue from a full truck roll

02

Technicians do the work. The system loses it.

A technician closes a job in the acquired operator's app. That completion is invisible to the acquiring operator's back office, CRM, and billing — until someone manually finds it.

The customer calls about a job closed hours ago
The dispatcher sends a second truck for work already done
The supervisor spends every morning chasing completions across two systems

03

SLA visibility is a morning report, not a live dashboard

With two dispatch environments running independently, nobody has a real-time view of combined SLA exposure. By the time a supervisor compiles the picture, the window has already closed.

No single view of jobs at risk across both environments
Running-late alerts cannot fire if the system does not know
SLA credits accumulate before anyone can act

04

Transformation takes 12–24 months

Full FSM consolidation is not on the 90-day integration plan. IT is consumed by HR, finance, security, and OSS/BSS.

Oracle Fusion Field Service: 18–24 months with deep ERP dependency
Salesforce Field Service: 12–18 months with Force.com lock-in
ServiceNow FSM: 12–18 months with platform overhead
StraViso: pilot live within 60 days with no stack disruption

05

30%+ annual technician attrition is compounding every other problem

Post-merger field teams are already strained by tool fragmentation and unclear workflows. When the job is harder than it needs to be, people leave — and the cost of churn becomes a hidden drag on integration performance.

Departing techs take skills, route knowledge, and customer familiarity with them
Replacement and onboarding costs run $15,000–$25,000 per technician
New hires are slower to reach productivity in a fragmented environment
Safety risk rises during high-attrition periods
Build plan delays compound as experienced capacity shrinks

Over the Top (OTT) Architecture

Atop existing IT stack with minimal integration and infrastructure impact

No FSM replacement No stack disruption Operational impact in 60 days

👷

Field Cloud

Unified AI-guided mobility experience shielding the technician from back-end dispatch complexity

Same AI-guided platform for technicians from both operators with no dual login. Smart Assignment matches work to skills, proximity, and priority. Job Auto-Status uses geofencing to update both back offices on arrival and close.

AI Actions reduce admin time per job
Immutable GPS-tagged, timestamped photo evidence for compliance
Day-one readiness: reduces typical six-month ramp to weeks
In-field upsell and cross-sell automation captures consent and drops charge on billing system

🗺️

Dynamic Dispatch Management

All technicians, all environments, live

Every active job, available technician, and at-risk SLA appears in one real-time view. Running-late alerts fire automatically. No cross-environment calls needed.

Unified job queue across both legacy dispatch systems
Territory Manager and route optimization across the combined footprint
SLA risk flagged before the window closes
15%–40% reduction in inbound dispatcher calls

📶

Zero-interruption Field Execution

The job never stops even when the network does.

When connectivity drops entirely, the technician keeps working — guided workflows, photo capture, compliance documentation, job closeout — all fully functional.

Complete job execution without network dependency
Intelligent bandwidth management: critical data first, everything else queued
Automatic sync and reconciliation on reconnect — no data loss, no duplicate entries
System never throws an error or interrupts the job

Deployment Impact

What changes for the field team and what it means for the P&L

🔧

4–5 to 6–7

Jobs per tech per day

⚡

20–35%

In-job efficiency uplift

📞

15–40%

Fewer inbound dispatch calls

📈

5–7%

EBITDA uplift

💰

$2.3M*

Documented upsell revenue
*with 1500 Techs

Outcomes vary by scope, baseline, and integration complexity. Upsell revenue documented per technician per day from US production deployments. Reference customers available on request.

Purpose-built to Address the Specific Needs of All

VP Field Operations

Dynamic real-time data for job performance and area performance, mobile-enabled
Visibility into capacity gaps across areas with real-time technician reallocation
Smart Assignment + AI Actions reduce dispatcher intervention
Live SLA dashboard replaces the morning manual report

CTO / VP Technology

OTT layer brings significant reduction in time to market
30% reduction in total cost of ownership vs. legacy alternatives
100+ prebuilt connectors and out-of-the-box integrations (Kafka, Confluent, Ericsson, and more)
Engineering involvement limited to scoping in week one

CFO

5–7% EBITDA uplift from truck roll reduction and rework elimination
ROI and IRR improvements visible within nine months
$2.3 Million* documented in-field upsell and cross-sell revenue (*1500 Technicians)

CEO / President

Exceeding revenue, margins and retention goals
Brand loyalty: one-and-done installations that deliver what was promised
Increased market share through superior field execution
Synergy clock starts in month two, not month twenty

Your Business Cannot Wait 18 Months

Your competition is already leveraging StraViso

Oracle Fusion Field Service	18–24 months	Deep ERP dependency. IT bandwidth already consumed.
Salesforce Field Service	12–18 months	Platform lock-in. Compounding per-user and ecosystem fees.
ServiceNow FSM	12–18 months	Platform overhead. Field-specific depth is limited.
Legacy / In-House	Indefinite	Technical debt compounds. Build capacity shrinks every quarter.
StraViso Field Cloud AI	60-Day Pilot	Pilot in 60 days. Full production in 6 months. ROI in 9 months. Benefits from day one.

StraViso is not the FSM replacement. It is the productivity layer that works while the replacement is being planned.

🔍 3-Week Joint Discovery

Map productivity gaps
Establish KPI baseline
Align on value proposition
Scope the pilot

✅ 60-Day Proof of Value

50–100 Technicians pilot across both environments
Weekly KPI tracking on jobs per tech per day
Repeat visits, SLA adherence, and Dispatch calls tracked

Frequently Asked Questions

We don't have budget for a new platform right now. +

Digital Move Enablement is self-funded from marketing budget — exactly how it launched at a giant U.S. telecom. The cost delta between a $6-$9 human call and a $3.42 StraViso transaction pays for the build in the first billing cycle. You do not need a capex cycle, a CIO sign-off, or a platform purchase

We're in the middle of a transformation. We can't add another initiative. +

Yes happy to provide reference, if a direct contact is required within Telecom, that can be arranged via 3-party NDA.

We have too much invested in our legacy dispatch system. +

StraViso connects to your legacy systems via 100+ prebuilt connector libraries. We do not replace them. If you pause continuous investment in legacy for six months, you can be live on StraViso and generating savings that offset legacy maintenance costs.

Are you cloud native?+

Yes. SOC 2 Type II certified. AES-256 encryption at rest. TLS 1.2+ in transit. MFA/MDM support. Quarterly pen testing. EU data residency available.

How much effort does this require from our side? +

Engineering involvement is limited to scoping in week one. After that, StraViso handles deployment, integration, and technician onboarding. A 50–100 technician pilot runs with weekly KPI tracking and minimal internal overhead.

Why deploy a solution for four events instead of just one? +

Most carriers start with the biggest source of leakage—usually cart recovery or out-of-network saves. Because all four solutions run on the same Ops Cloud orchestrator, the first deployment establishes the foundation. Adding the remaining solutions becomes a configuration exercise, not a new build. As a result, deploying all four often costs less than a traditional IT-led deployment of a single solution.

What is your largest implementation? +

Largest implementation is over 2M monthly accounts. Reference customers and case studies available on request.

What is your typical time to market? +

Six weeks to Pilot.

What happens after FSM consolidation completes? +

StraViso continues above the unified stack as a permanent AI orchestration and productivity layer.

Turn Telecom Mergers into
Measurable Field Productivity Gains.

Your technicians are capable of 6–7 jobs a day. They're hitting 4–5.

Who Benefits Most

Why Field Productivity Stalls Post-Merger