Place users in the driver’s seat of digital experience
What is KnowME?
Create, Update and Manage User Communication Preferences – Customizable and Conﬁgurable
Only what the user needs, using web portal and intuitive APIs.
An extensible and adaptive framework, capturing granular opt-ins or opt-outs, in line with privacy protocols across all user touchpoints
User Preference Override
Preferences based on speciﬁc scenarios, speciﬁc time slots and speciﬁc users.
Ability to conﬁgure Date, Time Range, Channel Preference
Integrate with multiple existing systems to fetch channel preferences and communication frequency
Search User Preference using Multiple Attributes
Manage and Fetch accurate user details and determinations best suited preferences with ease based on the multiple attributes, such as: time range, date, availability etc.
User Authentication Module with Multiple Aliases
Single Sign-on along with multi-factor authentication offering secured access
Uniﬁed preference storage where user deﬁnes once and re-uses on multiple platforms
Easy and Interactive User Interface
User friendly interface with interactive graphics for a vivid user experience
Key Back-end features
Data onboarding from external system
Deploy easily with best-practice workﬂows for an easy access to user preference data throughout an organization
Identify inaccurate, unﬁnished and unreliable records from a dataset and restoring it.
Rest API interface to External systems to use preference data
Deploy easily with best-practice workﬂows for an easy access to user preference data throughout an organization and publishing to the relevant users.
Central location for all user consent preferences for viewing complete audit history for each user.
Personalized User product interest, channel preference, and communication frequency
Flexible and scalable platform for getting User communication preferences
Manage user’s preference proﬁle across multiple channels – Email, SMS, Phone Call, Social Media, IoT etc.
Opt-in & Opt-out of preferences
Category based preferences mapping based on the user transaction
Ad hoc or short-term preferences for a speciﬁc time
Clear Insights on the demographics and communication channels
Rules based determination most suited user preferences
Omnichannel Solution with Re-deﬁned User Experiences
Uniﬁed user proﬁles, agile, preference-driven outbound communication
User-speciﬁc personalized communication
Augmented user services increasing sales volume
Granular Preferences, done user way
Accurate measurement of individual user preference
Less user attrition
Cost-savings with reduced churn
Improved cross-selling ability.
Key Business Beneﬁts
Efﬁcient reporting for an admin to understand the current trends and preferences. KnowME will provide effective reports to understand the preference trends.
Set user preference using multiple attributes. Search for the speciﬁc trends as per the need. Filter criteria will be provided along with the fast search.
Seamless Data Loading
Data in different formats and different locations will be cleansed from external applications. Data cleansing functionality will decide the exact version to pick and use for KnowME.