The Service Desk is the face of IT Operations for internal and external customers and is also a key point of contact between organization users and IT management. IT platforms drive every business process, employee interaction, and customer experience. Gartner has reported that IT organizations spend 66 % of their resources on day-to-day operations – purely keeping the lights on. Service managers are bogged down with unstructured processes, fragmented data, and manual reporting, and there is no time to even think about innovating.

StraViso’s Service Concierge, a personalized and automated omnichannel, elevates user experience using an over-the-top solution driven by AI and Automation. Your employees, whether in the office, remote, or on the go, can interact with the service desk using various devices and channels such as SMS, Email, Chat, etc. Employees can leverage their preferred digital media to get fast and accurate support instead of waiting on calls. With relevant context preserved across channels, cross-trained service desk agents are empowered to handle all requests efficiently.